Frequently asked questions
Stat Sync is a service provided by Lufthansa Innovation Hub in cooperation with Miles & More. Eligible members can apply from this site.
Yes. A Miles & More service card number is required to apply. You can enrol in the Miles & More program here.
Depending on the status you hold with an eligible program, you can receive Frequent Traveller or Senator status with Miles & More. See the match table on this page for the exact mapping. More information about Miles & More status benefits can be found here.
There is currently no application fee for this Status Match offer.
If your application is approved, you will see the corresponding Miles & More status within 10 business days of approval in your Miles & More account in the Miles & More app and on the Miles & More website. Further correspondence from Miles & More will be sent to the email address in your Miles & More profile.
The validity of your matched status is shown in the offer details before you apply.
The offer is available for a limited time only and may end at any time at the discretion of Miles & More or Lufthansa Innovation Hub.
Only members who hold an eligible status with a program shown on the offer can apply. If your airline is not listed, this offer does not apply to you.
Your Miles & More service card number, your airline program membership number, and a valid email address. During the application we will also ask for proof of your status — for example through screen sharing, a status card in Apple Wallet, or a document upload. If you are not yet a Miles & More member, register here.
After you submit, we verify your information — often within minutes for screen sharing, or within about a day for uploads. Once verification is successfully completed, Miles & More still needs to approve the match and usually takes a few business days to upgrade your account. You will then receive an email from Miles & More to the address in your Miles & More account. Please download the Miles & More app to access your digital service card, which will show your status as well as the status validity. For more information, see the Terms.
You can find an overview of status benefits in the Miles & More program here. Please note that members receiving Senator status through a Status Match will not receive eVouchers with the Status Match and will not be able to use the mileage advance privilege.
If your Status Match is approved, your Frequent Traveller or Senator status will be valid until 28 February 2027. Please note that as a Senator you will not receive eVouchers from a Status Match.
We collect the information you enter in the application, your proof of status, and the technical data required to verify your eligibility. We use this information to verify your current status and submit your application to Miles & More. Further information is available in our Privacy Policy.
Most applications are checked automatically. If the information cannot be verified automatically, Stat Sync reviews the submitted proof. We retain personal data only for as long as necessary to process the application and meet applicable legal requirements. Further information is available in our Privacy Policy.
No. Only one Miles & More Status Match is permitted per person. If you have previously received a Status Match with Miles & More, you are not eligible to apply again.
You will be notified by email. You can check your application status anytime via the private tracking link we send you after you applied.
For questions about your Status Match application, write to support@status2.me.